Shipping Policy
Thank you for shopping with DDRX.Shop. We want your order to arrive safely and on time. The following policy explains our order processing, shipping, tracking, and international delivery practices.
1. Free Shipping
We offer free shipping on qualifying orders of $35. Shipping charges for orders that do not qualify for free shipping are calculated and displayed at checkout.
2. Order Processing
Orders are typically processed within 1-2 business days business days after payment has been successfully confirmed.
You may request order cancellation within 12 hours hours of placing your order by email. Cancellation requests after this period may not be accepted.
Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
3. Shipping & Delivery
Once your order has shipped, estimated delivery times are:
- United States: 3-4 business days business days
- International: 5-11 business days business days
Delivery estimates begin after the order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier, weather, customs processing, and other circumstances outside our control.
4. Order Tracking
Tracking information will be provided by email once your order has shipped. Please allow up to 24-48 hours for tracking information to become active after shipment.
5. International Orders
We welcome customers from around the world. International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer. Customs policies vary by country, and DDRX.Shop cannot control or predict the amount or timing of customs charges.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at [email protected].
We will make reasonable efforts to update an address before shipment, but address changes cannot be guaranteed after an order has entered processing or been shipped.
7. Delayed, Lost, or Undeliverable Packages
Carrier delays may occasionally occur due to weather, holidays, customs, transportation disruptions, incorrect addresses, or other circumstances outside our control.
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. If you still need assistance, contact us at [email protected].
8. Contact Information
For shipping questions, please contact:
- Brand: DDRX.Shop
- Email: [email protected]
- Phone: +1 201-861-5500
- Address: 9140 Tonnelle Ave, North Bergen, NJ 07047, United States