Contact Us
Have a question about a product, your order, shipping, sizing, or anything else? We’re here to help.
Get in Touch
- Email: [email protected]
- Phone: +1 201-861-5500
- Website: ddrx.shop
- Mailing Address: 9140 Tonnelle Ave, North Bergen, NJ 07047, United States
- Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We aim to respond to customer inquiries within 1-2 business days.
Order Support
When contacting us about an existing order, please include your order number and the email address used at checkout. This helps us locate your order and provide assistance as quickly as possible.
Frequently Asked Questions
I received a damaged or incorrect item. What should I do?
Please contact us at [email protected] with your order number and clear photos showing the issue. We’ll review the situation and work with you on an appropriate replacement or refund.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. While we will make every reasonable effort to accommodate requests, changes or cancellations cannot always be guaranteed once an order has been processed.
Where is my order?
Once your order ships, we’ll send tracking information to the email address provided at checkout. If you believe your package is delayed or the tracking information has not updated, contact us and we’ll help investigate.