Privacy Policy

Last Updated: LAST_UPDATED_DATE

This Privacy Policy explains how DDRX.Shop (“DDRX.Shop,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit ddrx.shop, place an order, create an account, contact us, or otherwise interact with our Services.

For purposes of this Privacy Policy, “you” and “your” means the individual using our website or otherwise interacting with us.

1. Information We Collect

The information we collect depends on how you interact with our Services.

Information You Provide Directly

We may collect:

Contact Information: ddrx.shop, email address, telephone number, and mailing address.
Order Information: products purchased, order number, billing address, shipping address, transaction details, and related communications.
Account Information: username, password, account preferences, and other information associated with your account.
Customer Support Information: information you provide when contacting us about an order, product, return, refund, or other inquiry.
Marketing Preferences: newsletter subscriptions, communication preferences, and promotional preferences.
Reviews and User Content: product reviews, photographs, comments, testimonials, and other content you voluntarily submit.

We do not need to receive or store your complete payment card number when payment is processed by a third-party payment provider.

2. Payment Information

Payments may be processed by third-party payment processors. Depending on the payment method used, the payment provider may collect payment card, bank account, billing, authentication, and transaction information.

We receive information necessary to confirm and manage your transaction, but payment information may be processed directly by the applicable payment provider under its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device type and operating system.
Approximate location derived from IP address.
Pages visited and links clicked.
Referring website or source.
Date and time of visits.
Website interaction information.
Cookies, pixels, local storage, and similar technologies.

We use this information to operate, secure, analyze, and improve our website and Services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, maintain website functionality, understand how visitors use our website, measure performance, and support advertising or marketing activities where applicable.

Cookies may be provided by us or by third-party service providers.

You can control cookies through your browser settings. Some browsers also provide privacy controls that allow you to limit certain forms of tracking.

Blocking or deleting cookies may affect certain website features or functionality.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies.

5. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Process payments and prevent payment fraud.
Arrange shipping and delivery.
Provide order confirmations, shipping updates, and other transactional communications.
Provide customer service and respond to inquiries.
Manage customer accounts.
Process returns, exchanges, refunds, and warranty-related requests.
Maintain and improve our website, products, and Services.
Personalize your shopping experience.
Send marketing communications where permitted by law and according to your preferences.
Measure advertising and marketing performance.
Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents.
Protect our rights, property, customers, employees, and Services.
Comply with legal and regulatory obligations.
Establish, exercise, or defend legal claims.

6. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Contract: to process and fulfill purchases and provide requested Services.
Legitimate Interests: to operate, secure, improve, and market our business where permitted.
Consent: where we request your consent for a particular processing activity.
Legal Obligations: to comply with applicable laws, regulations, court orders, or lawful requests.
Vital Interests: where necessary to protect an individual’s vital interests in exceptional circumstances.

7. How We Share Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide the Services.

These parties may include:

Payment processors and financial service providers.
Shipping and delivery providers.
Website hosting and infrastructure providers.
Information technology and security providers.
Customer support providers.
Analytics providers.
Marketing and advertising providers.
Email and communication providers.
Fraud prevention and identity verification providers.
Professional advisors, including accountants, auditors, lawyers, and insurers.
Government authorities or law enforcement where required or permitted by law.
Companies involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.

We do not sell personal information for money. Where applicable law defines certain advertising or marketing disclosures as a “sale” or “sharing” of personal information, we will provide applicable notices and choices required by that law.

8. Business and Advertising Partners

We may work with advertising, analytics, and marketing providers that help us understand website activity, measure campaigns, deliver relevant advertising, or communicate with customers.

These providers may use cookies, pixels, identifiers, or similar technologies subject to their own privacy policies and applicable law.

Where legally required, you may opt out of certain targeted advertising or similar processing through the privacy controls available on our website or through applicable browser-based privacy signals.

9. Global Privacy Control

Where required by applicable law, we may recognize and process legally recognized universal opt-out preference signals, including Global Privacy Control (GPC), for applicable requests relating to the sale or sharing of personal information or targeted advertising.

The treatment of such signals may depend on applicable law and whether the signal can be reliably associated with an account or device.

10. Third-Party Websites and Services

Our website may contain links to websites, applications, social networks, payment providers, or other services operated by third parties.

If you follow a third-party link, that third party’s privacy policy and terms will apply. We are not responsible for the privacy, security, content, or practices of third-party services that we do not control.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our legitimate interests.

Retention periods vary depending on the type of information and the purpose for which it was collected.

13. Children’s Privacy

Our Services are not directed to children who are under the minimum age required by applicable law to provide consent to data processing.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

Right to Know or Access: request information about the personal information we collect, use, or disclose.
Right to Delete: request deletion of personal information, subject to legal exceptions.
Right to Correct: request correction of inaccurate personal information.
Right to Data Portability: request a copy of certain personal information in a portable format.
Right to Opt Out: opt out of certain sales, sharing, targeted advertising, or similar processing where applicable.
Right to Withdraw Consent: withdraw consent where processing is based on consent.
Right to Restrict Processing: request restriction of processing in circumstances provided by applicable law.
Right to Non-Discrimination: exercise applicable privacy rights without unlawful discrimination.
Right to Appeal: where applicable, appeal a decision concerning your privacy request.

These rights are not absolute and may be subject to legal exceptions.

15. How to Exercise Your Rights

To submit a privacy request, contact us at [email protected].

We may need to verify your identity before completing certain requests. Verification information will be used only to process and secure the request to the extent permitted by law.

If you use an authorized agent to submit a request on your behalf, we may require evidence of the agent’s authorization and may independently verify your identity.

16. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing communications.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, and responses to customer inquiries.

17. International Data Transfers

If you access our Services from outside the country where our business or service providers operate, your information may be transferred to, stored in, or processed in other countries.

Those countries may have data protection laws that differ from those in your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

18. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights to know, delete, correct, opt out of certain sharing or targeted advertising, and limit certain uses of sensitive personal information where applicable.

Requests may be submitted using the contact information provided below. We will process requests in accordance with applicable California law and any applicable regulations.

19. Notice Regarding Sensitive Personal Information

We may collect certain information that could be considered sensitive personal information under applicable law when necessary to provide Services, process transactions, prevent fraud, secure accounts, or comply with legal requirements.

We do not use sensitive personal information for purposes beyond those permitted by applicable law without appropriate authorization or consent where required.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, or legal requirements.

When we make changes, we will update the “Last Updated” date and publish the revised Privacy Policy on this page. Where required by law, we will provide additional notice.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related concern, contact us:

Brand: DDRX.Shop
Email: [email protected]
Phone: +1 201-861-5500
Website: ddrx.shop
Mailing Address: 9140 Tonnelle Ave, North Bergen, NJ 07047, United States