Return & Refund Policy

Return & Refund Policy

At DDRX.Shop, customer satisfaction is important to us. If there is a problem with your order, please contact our support team so we can review the situation and help find a reasonable solution.

1. Eligibility

Subject to applicable law, we accept refund or replacement requests for issues including:

• Damaged products received upon delivery.
• Defective products.
• Incorrect products sent by us.
• Products that materially differ from the product ordered.
• Orders that are confirmed lost in transit, where applicable.

Refund requests must generally be submitted within 15 days of delivery or the date the order should reasonably have been delivered.

2. How to Request a Refund or Replacement

Contact us at [email protected] and provide:

1. Your order number.
2. The email address used for the purchase.
3. A description of the issue.
4. Clear photographs or other supporting information when appropriate.

We may request additional information when necessary to evaluate a claim.

3. Approved Refunds

When a refund is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

4. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on product availability and the nature of the issue.

5. Incorrect Size or Change of Mind

Please review product descriptions and sizing information carefully before ordering. Returns or exchanges for customer-selected size, color, style, or change of mind are subject to our applicable return requirements and may not be available for every product.

6. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene considerations, personalization, final-sale status, or other restrictions disclosed before purchase. Nothing in this policy limits rights that cannot legally be excluded under applicable law.

7. Order Cancellations

If you need to cancel or modify an order, contact us immediately at [email protected]. We will make reasonable efforts to accommodate your request, but cancellation is not guaranteed once an order has been processed or shipped.

8. Contact Us

For return or refund assistance:

• Brand: DDRX.Shop
• Email: [email protected]
• Phone: +1 201-861-5500
• Website: ddrx.shop
• Address: 9140 Tonnelle Ave, North Bergen, NJ 07047, United States

This policy may be updated from time to time. The version published on this page at the time of your purchase will generally apply, subject to applicable law.